Lan Research

Wings Logistics Competitors

There are some logistics companies who currently competitives with Wings Logistics in Vietnam

 Thami Shipping & Airfreight Corporation
 Globe Link
 Sun Vietnam
 Fns Logistics Vietnam
 Simba Logistics C/O Ben Line Agencies (Vietnam
 Yusen Air & Sea Service (Vietnam) Co., Ltd
 Indo – Trans Logistics Viet Nam
 Ahlers Vina Logistics Company

This is A-Z Freight Gateway website which can provide Name, address and links of Logistics companies in Vietnam:
http://www.azfreight.com/cfm/frame.cfm?src=http://www.azfreight.com/azworld/az27705.htm

Wings Logistics (Vietnam) Ltd overview

Wings Logistics (Vietnam) Ltd or TCI Logistics Ltd was established in November 2003 is located in Ho Chi Minh City. It is owned by 2 shareholders: the big Wings Logistics in America and Vietnamese shareholder. Therefore, Wings Logistics (Vietnam) Ltd is supported by the its power mother in America. Moreover, it is also one of the in the international network agents of Wings Logistics in the U.S. Although Wings Logistics (Vietnam) Ltd is young in the logistic industry (operating more than three years), It is also considered as a service leader in the market. Its services concentrates on satisfying and interesting clients following the slogan ‘Partner of choice’. (TCI Logistics Ltd Website, 2005)

TCI Logistics Ltd Website, 2005, accessed on 10 April 2007, http://www.tci.com.vn

Overview about 2 main competitors of TCI Logistics

Thami Shipping and Air Freight Co

We would like to take this opportunity to introduce ourselves as one of the leading Vietnam Freight Forwarders. We are dealing in shipping, forwarding, trucking, custom broker, mover and warehousing business.

As a dynamic and vital organization, TMC staffs are highly experienced not only in all aspects of forwarding but also in door-to-door mover and project services. With our system of warehouses, trucks and active agents we can ensure to render to our customers the best domestic as well as global service with the most profession and efficiency.

TMC comprehensive range of available services mean that our customers can have complete confidence on us for all their transportation requirements.

http://www.thamico.com

Indo-Trans Logistics (ITL)

Who We Are

Indo-Trans Logistics (ITL) was setup in 1999 by a team of highly motivated professionals in the freight forwarding and logistics industry, offering a wide range of international transportation and logistics solutions. With a combined wealth of experience from the shareholders, the company was able to take the right steps and make the right investments and today, ITL is reputed in the Vietnamese market to be one of the leading freight and logistics service provider. Not only do we aimed to be the key market player in the Indochina region hence, the name Indo-Trans being the short form for Indochina Transport, we have now set our sights on the global market due to our exciting growth within just a few years.

Company Mission Statement

ITL is dedicated to the goal of being the premier solutions provider for integrated logistics, freight forwarding, transport management and information services in Vietnam. By playing an essential role in our clients’ businesses and delivering value added services throughout the supply chain with the highest quality service and the highest integrity, we aimed for complete customer satisfaction at all times.

ITL endeavors to stay ahead with technological advancement and the development of new service products to provide customers with unparalleled, innovative yet cost effective solutions.

Our success is the result of the contribution of our employees and we are committed to fulfill our social and civil responsibilities to our people and the communities we serve.

Overview

Successful businesses today depend on innovative logistics more than ever before. Gone were the days where businesses only require very traditional and conventional freight forwarding. At Indo-Trans Logistics (ITL), not only are we your one-stop integrated logistics and transportation service provider, but also a solutions provider to take on your modern day complex supply chain demands.

The differentiating factor of ITL against our competition is our ability to deliver customized service products that each customer wants. This may be tailored to the need of individual targeted markets or even assembled for the specific requirements of any individual customers. With our flexibility approach, ITL is well positioned to maximize and exploit every existing opportunity which is pivotal to the success of the company.

By leveraging on our relationship with the Carriers and our extensive networking and facilities, ITL is able to provide you with the widest range of options on how your freight should be managed with the most cost-efficient ideology. Whether you are looking for inventory management or complete international transport solutions, we direct your business ventures from the moment it is an idea, throughout the entire lifecycle of your trade lanes.

Keeping aware of market trends and conditions is what makes ITL the preferred logistics partner with our customers. Putting in place people with a real depth of experience for the job is what makes the company grow. Driven from the top management down to every level of the company, is a team focus on keeping our customers satisfied in every aspect of our services. At ITL, we set our own standard that is measured by the satisfaction of each and every customer we serve. Our dynamic team of management and employees understand the need to deliver our customers’ products on time, every time. It is this very understanding that drives us to make your business a success that is the primarily key to the success of our own.

http://www.itlvn.com/sub_index.html

Information about logistics industry

10 Oct 2006
Vietnam's elusive WTO entry accompanied by logistics worries


Vital need to upgrade logistical services.
Uncertainty continues over the exact timing envisaged for Vietnam to enter the WTO, with trade minister Truong Dinh Tuyen indicating, in public statements, that 2007 is more likely than next month as previously expected, when the APEC Summit meets in Hanoi.

But even with entry in 2007, local and foreign shippers have concerns over just how competitive the country will be, given huge challenges to its logistics industry.

Similar warnings of great hurdles ahead come from manufacturers, importers and exporters, forwarders, airlines, operators and insurers - as well as logistics operators themselves.

There may be clear opportunities for Hong Kong-based companies involved in many of these disciplines, able to offer direct investment, joint venture capabilities or consultancy services.

The biggest factor hampering the Vietnam logistics industry is said to be poor infrastructure development compared to other regional centres, accompanied by inconsistent regulations. These regulatory provisions cover customs, quarantine, terminal operators and ground handling organisations.

Such problems particularly concern freight forwarders, which could be penalised for late overseas deliveries, and therefore lose contractual business in the future unless the position is rapidly reformed.

Presently, logistics providers meet around a quarter of the local demand, while the sector is expected to become a key spearhead of the country's export and import industries, representing about 15% of national GDP as Vietnam develops traction as a producer and opens its domestic markets.

These are tall orders, given that Vietnam's logistics service providers have multiplied to nearly 600 businesses from just two a decade ago. Local companies face problems such as minimal modern logistical experience (mainly of applying IT solutions), poor or insufficient facilities, inadequate management expertise and financial constraints.

The Ministry of Transport and Communications released figures recently showing that there are over 1,000 ships engaged in maritime logistics, but most are below 20,000 dead weight tonnes (dwt). Additionally, this sector is able to provide a maximum capacity of just 3.5 million tonnes, while only 300 vessels meet the stringent standards required to operate on international routes.

Larger Vietnam companies include Vietnam Ocean Shipping Co (Vosco), Vinaship and Falcon Shipping Co - which have managed to develop their own brands and gradually adapt to help from reliable foreign partners. But most local companies appear unable to compete with bigger shipping lines, observers say.

Several of the local maritime operators are reported to use antiquated craft and so have ignored international business opportunities, especially in larger markets such as the EU. That is not surprising, since locally-owned or leased ships are unable to meet international safety, capacity or labour conditions.

Opportunities may already be too late for many local operators, given that the sector has opened to major foreign players such as Mitsui OSK Lines, Nippon Yusen Kaisha (NYK Lines and K Line (Japan) Ltd. A number of foreign companies have received (or are in the process of applying for) 100% foreign-owned licences, which will further increase competitive pressure.

Moreover, the boundaries between the operations of freight forwarders, warehouse traders, shippers and aviation operators - as well as multi-form transport companies - are not clear. Logistics and freight forwarders don't necessarily work with one another, while warehouse systems and infrastructure capacity are demonstrably small and outdated.

Once Vietnam enters the WTO, pressure will certainly be on the local logistics sector to perform. Yet, operational methods employed by Vietnam logistics firms, such as cost insurance freight (CIF) and free-on-board (FOB) look likely to be insufficient of themselves to deal with increasingly sophisticated supply chain requirements.

from Tina Phan, Ho Chi Minh City Office

http://www.tdctrade.com/imn/06101002/transportation029.htm

Information for Assignment 4

INTERVIEW TRANSCRIPT

Question 1: What is yourcompany’s mission statement?

Mission Statement is “Offer customers competitive pricing, timely transportation, individualized value-added logistics services and integrated global automation, while adhering to strict quality standards.”

Question 2: Can you tell me your organization’s structure

There is about 1 general director, 6 departments, 3-6 people in each department. However, only operation department has 10-15 people. Six departments are Inbound and Outbound (Sea freight and Air
freight), Operation, Research & Development, Finance and Human resource department.

Question 3: What is the short term and long term strategy of the company?

Official goal:
Open new office in Danang
Expand service
Joint stock market from now to the end of 2007
Must get revenue about 2 million USD/year
Operative goal:
Attain 100% the setting target. The target is divided for each person, if not  punishment
Get more profit as much as possible

Question 4: What procedures does your company use? For example, policy and rules
Policy:
Reduce salary for laziness and lateness
Praise for good contribution and performance (500,000 to 1,000,000 VND/month)
Every year each employee is entitled to 12 days' leave (with pay), excluding holidays, Tet, etc.
Rules:
Must dress neatly in workplace.
When having problem, must report to higher level orderly.
If not yet finished the work, must stay to do it until finish

Question 5: What about human resource? Does your company have any training program for the employees?
Apprentice: trained in 2 months before putting real work
Trained by managers of each department in which they are enrolled
Especially, salespersons are trained by all managers of all departments because they have all knowledge about the company to deal with customer service. Besides, salesperson also works freely without controlled such as: setting price (which has no standards, just obtain the target is acceptable) by themselves, deciding who the customers are…

Question 6: what kind of technology your company is using?

Email, Intranet, telephone, database, data warehouse, data mining, IT service, MIS, ERP, automatically ID card checking machine (green for on time, red for late), information is stored as day-to-day attendance)

Question 7: How do the departments in the company communicate?

Use Intranet to communicate mostly
Meeting: twice a week, first (at the beginning of week): meeting between director and manager, second (at the end of week): between manager and staff
Content: report day-to-day work: failure and improvement, problems involved, suggested solutions.
All work must be reported and given to managers and then they give to Managing Director. Besides, plans and goals also distribute to department to work on and obtain the target. Each department also has chance to communicate to other though email in the company’s intranet (such as salesperson gives information about freight to accountants…)
Internal process:
The company is in Collectivity stage.
Everyone solves problem together  good coordination

Question 8: Does your company have any training program for staff?

• New employee is trained in 2 months before he/she really work
• Each employee is trained by manager of assigned department.
• Especially, salespersons are trained by all departments’ managers because they need to have the basic knowledge about the every activity in company.

Question 9: can you tell me the responsibility of each department and how they share information with each other ?

In general, Email, Intranet, telephone and database to is used to share information within TCI .
Finance department: preparing financial statement. This department take the information from all departments.
Human Resource department: setting rules and policies for company. Allocating the job for each employee, hiring new employees and training them. It will deliver the information like rules to other departments.
Operation department: setting goal and the generic strategy. There are 2 small rooms .
Sales: finding customer and contract. It requires to get information from customer, 3PL provider, human resource, outbound, inbound, R&D department.
Internal IT service:. Understanding what is going on and who is doing what through electronic system.
R&D department:
Marketing: setting promotional strategies. To do that, it gets information from customer, HR, operation, inbound, outbound department.
Researching: researching market and customer by getting information from customer and 3PL.
Inbound department: managing all the importing activities. It needs to get information like assigned, normal cargo, service attachment, and what kind of Cargo transaction is .
Outbound department: managing all the exporting activities by getting the information from customer’s order like service type and Cargo transaction.

Can you tell me about how employees in TCI can share knowledge with each other?
There has not been a clear way for them to share knowledge with each other yet. So I think that most of the things that they’ve learned from each other come from work process, problem-solving process and meetings. Moreover, Intranet allows them access to the company’s database and they can also learn via reports, documents and other resources.

Question 10: Who can answers or gives explanations when employees have concerns relate to business process?
- Manager gives advises
- When we have problem, we usually ask manager. He helps employees to solve problems.
- He is the person to give the last decision
- He has been working in this industry for 10 years

Question 11: Who do you think knowing what is going on and who is doing what in the TCI?
- Sales person is the key player in the TCI
- They must know the core business
- They must know the tasks of employees, who do for what because their business relate to all employees in the company

Question 12: What are tacit and explicit knowledge in the TCI?
- Explicit: reports(finance, market research, strategy, etc), malfunctions, procedure documents, databases, websites
- Tacit: meeting, discussion, ideas, experiences, advises, etc

Question 13: what kind of technology your company is using?
Email, Intranet, telephone, website, database, data warehouse, data mining, IT service, MIS, ERP, automatically ID card checking machine which check the time of each employee come to company.

Question 14: How does the website help for the company?
- I seldom access on the company website. Honestly, it does not help anything for my business. I do not know what are putting on the web
- I just a form
- I show some our partners
- I usually meet direct to customers or we use phone.
- The company is small in one building so I can meet direct with others

Question 15: How do customers use the website to get information, give orders or tracking?
- Customers contact direct with sales person through phone or meet directly
- It is difficult to contact trough the web
- We do not update information on the web

Question 16: How is the learning in the company?
- Before, the company sent some employees to study oversea but they refused because they are busy or taking care for family
- Working more will help us to familiar with the job
- Sales person rarely share information or experience with others explicit knowledge & tacit knowledge.

Question 17: Who are frequent customers of TCI:
American Standards, Vifon…

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