Phuong Research

Assignment 3: ENVIRONMENTAL SCAN

Content management system (CMS)

Content management systems support the creation, management, distribution, publishing, and discovery of corporate information. Also known as ‘web content management’ (WCM), these systems typically focus on online content targeted at either a corporate website or intranet.

Enterprise content management system (ECMS)

An enterprise content management system consists of a core web content management system, with additional capabilities to manage a broader range of organisational information. This often consists of document management, records management, digital asset management or collaboration features.

Document management system (DMS)

Document management systems are designed to assist organisations to manage the creation and flow of documents through the provision of a centralised repository, and workflow that encapsulates business rules and metadata. The focus of a DMS is primarily on the storage and retrieval of self-contained electronic resources, in their native (original) format.

Library management system (LMS)

Library management systems provide a complete solution for the administration all of a library’s technical functions and services to the public. This ranges from tracking the assets held by the library, managing lending, through to supporting the daily administrative activities of the library.

Learning management system (LMS)

Learning management systems automate the administration of training and other learning. This includes registering students, managing training resources, recording results, and general course administration. Learning management systems are designed to meet the entire needs of professional trainers and other educators.

Learning content management system (LCMS)

Learning content management systems combine the capabilities of a content management system (CMS) with that of a learning management system (LMS). This allows them to manage both the content of the training materials, and the administration of the course itself.

Geographic information system (GIS)

Geographic information systems (GIS) are special purpose, computer-based systems for the capture, storage, retrieval, analysis and display of spatial (location-referenced) data.

http://www.steptwo.com.au/papers/cmb_definition/index.html

eLeaP™ Learning Management System (LMS/LCMS)

eLeaP™ Learning Management System (LMS/LCMS) is a complete, secure, web-based training and e-learning solution that employs a simple, intuitive user interface. This way both technical and non-technical training managers can easily create, manage, and track interactive training courses and learning programs for all levels of users. eLeaP™ is SCORM 2004 and AICC compliant.

eLeaP™ Learning Management System LMS/LCMS is available and delivered online. Therefore you do not have to install complex programs, invest huge amounts in hardware and software or hire or maintain an expensive IT department. Your custom and secure e learning system can be deployed in less than 10 minutes. You can begin creating and deploying training and e-learning immediately — at a fraction of the cost of traditional methods.

Training/ Learning Delivered Anywhere, Anytime, Anyhow

Use eLeaP™ to deliver personalized learning and training to your entire organization. Whether you are a global enterprise or local operation, you can leverage the power, simplicity, and scalability of eLeaP™ to connect your customers, partners, and employees in a seamless self-service, on-demand e learning system. Knowledge and learning can now be delivered instantly to everyone, anywhere in your organization.

A Simple, Easy to Use, and Secure Solution

-Cost effective e learning and training solution. With eLeaP you can be up and running in fewer than 10 minutes, deploying your e-learning training courses in less than 24 hours. All you and your learners need to access your secure learning and training web site is a web browser.

http://www.eleapsoftware.com/index.html

OLAP

Provide business users with fast, easy access to summarized data organized along business dimensions
SAS Enterprise BI Server provides a powerful multidimensional database designed to provide fast access to large volumes of summarized data. A wizard-driven interface enables OLAP cube designers and data architects to quickly and easily create consistent data sources for business users.

Also included is a Web-based data exploration interface that makes it simple for business users to look at large volumes of data quickly from multiple angles. They can get high-level views of data, as well as increasing levels of detail, all based on consistent, accurate information.

http://www.sas.com/technologies/bi/olap/index.html

Assignment 4: KNOWLEDGE MANAGEMENT PLANNING - TECHNOLOGY-BASED IM AND KM CAPABILITIES

Business benefits of using a Web Content Management System (WCMS)

A WCMS enables online information to be fresh, consistent and a high quality.
-Reduced customer (internal & external) dissatisfaction created by having incorrect information.
-Reduction in legal issues created by displaying incorrect information.
-Increased value perception of the information provided.
-There is a higher likelihood of a customer re-visiting the site.
-Some search engines rank pages that change frequently higher in search results.
A WCMS facilitates the re-use of content
-The re-use of content across multiple web sites or pages creates an enhanced productivity value.
-The re-use of web output to broadcast over e.g. DTV, Mobile Phones, Kiosks creates new audiences.
-The syndication and re-use of content from other suppliers is made easier.
A WCMS ensures enhanced productivity & job satisfaction of the web team
-Webmasters can focus on technology and areas such as redesign and functionality.
-A more appropriate use of the web team results in lowered production costs.
-Enables a quick response to changes on competitor’s web sites.
A WCMS enables decentralized content creation
-This enables global contribution of content and information.
-The 'speed to market' of changes and new content is improved by avoiding the IT bottleneck.
-Content creators/editors are able to take ownership/responsibility for the information they provide.
A WCMS facilitates centralized workflow, approval processes and rules
-Enables decentralized contribution without loss of controlled centralized process.
-Provides and effective audit trail that allows production with accountability.
-Ensures a controlled flow of content around internal processes.
A WCMS provides either a competitive advantage or eliminates a competitive disadvantage
-Increasingly the web site is the window that investors use to evaluate a company.
-A dynamic, changing website creates the impression of a forward thinking company

http://www.contentmanager.eu.com/wcms-benefits.htm

Business benefits of using a Document Management System (DMS)

Reduced Storage
The cost of commercial property and the need to store documentation for e.g. retrieval, regulatory compliance means that paper based document storage competes with people for space within an organization. Scanning documents and integrating them into a document management system can greatly reduce the amount of prime storage space required by paper. It also allows any documents that still have to be stored as paper to be stored in less expensive locations.
Flexible Retrieval
Retrieving documents stored as hard copies, or on microfilm absorbs time. A DMS increases creates electronic images of documents and stores them centrally. Less time is spent locating the documents as they can be retrieved without leaving a desk. DMS users can also access other systems available from the desktop at the same time as retrieving documents. With paper-based solutions documents are often removed from storage and taken back to the desk to access other systems (which can lead to loss, prevents others finding the same file, can be viewed by others).
Flexible Indexing
Indexing paper and microfilm in more than one way can be done, but it is awkward, costly and time-consuming. Images of documents stored within a DMS can be indexed in several different ways simultaneously
Improved, faster and more flexible search
Document Management Systems can retrieve files by any word or phrase in the document - known as full text search - a capability that is impossible with paper or microfilm. A DMS can also apply single or multiple taxonomies or categorizations to a document of folder that allow documents to be classified and stored in more than one way from a ‘single instance’ – something which is not possible with paper or microfilm.
Controlled and Improved Document distribution
Imaging makes it easy to share documents electronically with colleagues and clients over a network, by email or via the Web in a controlled manner. Paper documents usually require photocopying to be shared, and microfilm requires conversion to paper. This provides a cost saving by reducing the overheads associated with paper based document distribution, such as printing and postage and removes the typical delay associated with providing hard copy information.
Improved Security
A DMS can provide better, more flexible control over sensitive documents. Many DMS solutions allow access to documents to be controlled at the folder and/or document level for different groups and individuals. Paper documents stored in a traditional filing cabinet or filing room have the same level of security i.e. if you have access to the cabinet you have access to all items in it. A DMS also provides an audit trail of who viewed an item, when – or who modified an item and when, which is difficult to maintain with paper or microfilm based systems. A DMS also removes the possibility of having confidential material or trade secrets lying around unattended in an office.
Disaster Recovery
A DMS provides an easy way to back-up documents for offsite storage and disaster recovery providing failsafe archives and an effective disaster recovery strategy. Paper is a bulky and expensive way to back-up records and is vulnerable to fire, flood, vandalism, theft and other ‘Acts of God’
No Lost Files
Lost documents can be expensive and time-consuming to replace. Within a DMS, imaged documents remain centrally stored when being viewed, so none are lost or misplaced. New documents are less likely to be incorrectly filed and even if incorrectly stored can be quickly and easily found and moved via the full-text searching mechanisms
Digital Archiving
Keeping archival versions of documents in a document management system helps protect paper documents, that still have to be retained, from over-handling and keeps electronic documents in a non-proprietary and native format, such as Microsoft Word or Excel
Improved Regulatory Compliance
The risk of non conformance leading to fines, a withdrawn license to operate, or in certain circumstances custodial sentences when an audit takes place is reduced and in most cases removed. A combination of security control, audit trails, archiving and disaster recover ensure that an organization is able to authenticate the validity of information stored and demonstrate compliance with regulations and requirements.
Improved Cash Flow
The increased productivity of processing document-based processes such as invoices, debt collection and other "cash critical" business documents, ensures that the flow of cash can be controlled centrally and all documentation required making cash flow decisions can be accessed immediately
Improved Internal Operations
The reduced time to complete processes provided by the tangible benefits, improves the day to day operations of all functions within an organization, leading to an improved flow of information, an increased perception of staff in their ability to solve questions and tasks and a general ‘feel good’ factor.
Competitive Edge
The same information that was previously stored as paper or microfilm, can now is distributed to customers and target audiences electronically. The ‘reduced time-to-market’ effect can be for products, services, support – all of which improves the impression the external recipient has of the organization and provides a competitive edge over your competitors (or it removes a competitive disadvantage if they have already deployed a DMS).
Improved customer service and satisfaction
Reduced response times, a more professional response, a more accurate response with more controlled processes reduces the time spent on ‘manually’ ensuring customer satisfaction and allows staff to allocate resource to other core business activities.
Preserve Intellectual Capital - Organizational Knowledge
New or changed documentation can be ‘pushed’ to employees and no longer relies on ‘hallway conversations’ or ‘round robin’ emails. The locality of information is not locked away in the ‘heads’ of specific individuals and can be easily shared across departments and physical locations increasing the value of that information to the organization.

http://www.contentmanager.eu.com/dms-benefits.htm

Descriptions of Team Tools Interactive (TTI) components

A Virtual World of Guided Experience: State of the art graphic design, animation and video give Team Tools Interactive an engaging quality. This learning program takes you to a frenzied sports arena, leads you on an archaeological dig, places you in the perils of an Alaskan avalanche, and drops you right into the heart of bustling work places. Additionally, you'll explore a maze and navigate an adventure video game.
Assessments: Each module gives teams and team members a chance to assess their knowledge and abilities. The bar-graph results gauge where they are so that they can easily see what they need to accomplish.
Step-by-Step Processes: Learning new methodology can be daunting: so much information, so much to forget. These outlines make it easy to understand how they can apply what they learn directly to their team’s situation.
Tips & Techniques: These bits of wisdom draw on the experience of our master consultants. We're experienced the same challenges and worked out effective solutions. Often they'll be just what your team needs to know at critical points in the change process.
Definition of Terms: Having a shared vocabulary eliminates misunderstandings. Knowing exactly what the words mean gives team members the ability to identify and discuss subtle concepts, like "task" and "relationship."
Illustrations: To make sure that your team will grasp new concepts and applications, real life work place scenarios are featured in each module
Worksheets: Easy-to-print-out worksheets help the team stay focused on what they have learned. Designed by experienced trainers, they make it simple to follow Team Tools Interactive methods.
Team Toolkit: These handy compendiums of techniques make it easy to find solutions to common problems. Each module deals with typical issues and obstacles teams encounter when tackling that module's specific content.
Reviews: Thorough reviews test your comprehension and take you back to the right section when you need further study.
Summary: Each module's summary goes over the highlights and helps you remember the concepts.

http://www.lslearning.com/ttiHow.asp

Some features of EKP

Features for General Users
-New User Interface including tabbed browsing, improved search, sortable tables and simplified calendar.
-User can select the interface language & look-and-feel
-Catalog browsing & online enrollment
-Online transcript review
-Targeted news articles delivered to personal home pages
-Online personal training plan review
-User-defined time zones
-Integrated mailbox
-Upload, share & manage files
-iCalendar support allows session details to be added to calendar applications (e.g. Outlook) with one click
-End users can print certificates for certifications achieved
-Live chat & discussion forums
-Personal and Course Calendars
-Skills assessment & certification programs
-Tests and advanced test navigation options
Features for Managers & Trainers
-Review & update learners transcripts & training plans online
-Compose bulletins & send them to individuals & groups via home page
-Run standard reports as well as custom reports (Report Wizard)
-Create tests, surveys & evaluations, print (PDF) exams
-Create skills assessment & certifications programs
-Schedule reports for future execution, possibly recurring and deliver reports automatically via email
-Record and view user performance appraisals
-CSV data loader for competencies means competency libraries can be easily imported
-Manage competencies & job profiles
Features for Administrators
-Create and define customized user roles
-Highly configurable (to suit each learning environment)
-Easily upload and auto-assign/automatic enrollment of courses to individuals/groups
-Cost accounting
-Automatic user-loading & self-registration options
-EKP e-Commerce license
-Any module can be automatically marked "completed" when an online assessment is passed—easing administration of classroom-based courses
-Enrollment Policy Editor to customize multi-step enrollment procedures
-Email Template Editor for creating & managing system generated messages
-add an unlimited number of user attributes

http://www.netdimensions.com/products/checklist.php

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